Cancellation & Returns

As a catering equipment supplier to the trade only, all returns are subject to authorisation by busyCHEF and are normally subject to a re-stocking fee. Any goods to be returned must be unused and still in the original packaging. All intended returns must be notified to busyCHEF within twenty four hours of the delivery, and busyCHEF will require written confirmation from yourself stating the reason for return.

You may normally cancel your purchase prior to the item being delivered subject to that item not having been dispatched. If an item has been dispatched there may be a cancellation fee to cover relevant carriage fees.

Please ensure all deliveries are checked at the time of delivery as any damaged goods that are not signed for as being so may not be able to be claimed for. Please remember it is your responsibility to check all deliveries at the point of delivery not after.

busyCHEF and YCE Catering Equipment Ltd are Business to Business (B2B) organisations, and as such trading with us is not oriented to the consumer market. All transactions made on our website and over the telephone are classed as commercial business contracts. If you are making a personal purchase for yourself please note that you will not be covered by the Distance Selling Regulations (DSR’s).