Our policy lasts 24 hours from delivery. If this time has gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please ensure all deliveries are checked at the time of delivery as any damaged goods that are not signed for as being so may not be able to be claimed for. Please remember it is your responsibility to check all deliveries at the point of delivery not after.

To complete your return, we require a receipt or proof of purchase.

 All returns are subject to authorisation by busyCHEF and are normally subject to a re-stocking fee.

Please do not send your purchase back to the manufacturer.

busyCHEF and YCE Catering Equipment Ltd are Business to Business (B2B) organisations, and as such trading with us is not oriented to the consumer market. All transactions made on our website and over the telephone are classed as commercial business contracts. If you are making a personal purchase for yourself please note that you will not be covered by the Distance Selling Regulations (DSR’s).

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is requested for a return more than 24 hours after delivery.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: Unit R1, Gildersome Spur, Leeds, LDS, LS27 7JZ, United Kingdom.



To return your product, you should mail your product to: Unit R1, Gildersome Spur, Leeds, LDS, LS27 7JZ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.